OrderX - Help Center

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Browse 13 help categories, 11 answered FAQs and video tutorials, or reach the OrderX support team directly at support@orderxpos.com.

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Help Center categories

13 categories · 14 articles, videos and answers

Web POS

Table

Guides for this topic are on the way. Need help with table now? Contact support.

Web POS

Order

Guides for this topic are on the way. Need help with order now? Contact support.

Web POS

Checkout

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Web POS

Report

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Web POS

Staff

Guides for this topic are on the way. Need help with staff now? Contact support.

Web POS

Inventory

Guides for this topic are on the way. Need help with inventory now? Contact support.

Web POS

Store Settings

Guides for this topic are on the way. Need help with store settings now? Contact support.

Web POS

Integration

Guides for this topic are on the way. Need help with integration now? Contact support.

Mobile App

Mobile POS

Guides for this topic are on the way. Need help with mobile pos now? Contact support.

Videos

Featured video tutorials

  • Food Delivery Platform Integration
  • How to make sales with OrderX
  • Compatible With Handheld Devices

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Support

Technique Support

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Have Any Questions?

Frequently asked questions

How to start with OrderX Cloud POS

The OrderX Cloud POS system is compatible with Android, iOS, and Web platforms. Contact OrderX experts to get an account license for your restaurant. Then download the OrderX App or enter OrderX web backoffice to make the initial configurations: Menu, table, hardware integration, Store setting, Inventory setting, and so on. The initial configurations are easy to be finished within hours.

What devices is OrderX capable of running in

No matter what kind of existing smart devices you have, OrderX is compatible with them. You can run the OrderX system on your Android tablet, Android-based POS terminal, Android handheld, IOS tablet, iPhone, and Windows browser. And the OrderX system can run on multiple devices at the same time, flexibly responding to any type of restaurant business scenario.

Support platform

The OrderX app is compatible with Android devices running Android 5.0 (Lollipop) or higher, as well as iOS devices running iOS 12.1 or higher. This means that you can install and use OrderX on a wide range of Android smartphones and tablets, as well as iPhones.

How many Apps does OrderX have

OrderX Cloud POS is a versatile and comprehensive restaurant Point of Sale (POS) solution tailored for various types of businesses. The comprehensive OrderX system suites include the OrderX POS App, OrderX kiosk, OrderX Kitchen Display system, OrderX Customer Display system.

How does OrderX charge?

OrderX is charged by the subscription model. One subscription license can be applied only to a single physical restaurant location. And the OrderX system license supports to be subscribed yearly or monthly.

Is there any extra fee while using OrderX after getting an account license

Except for the license fee, there are no more extra charges to use the whole features of the OrderX system and the new future-developed features.

What other devices required to run a restaurant with OrderX Cloud POS

Besides the smart devices running the OrderX system, you may need some receipt printers, cash drawers, screens, and so on optional devices by your personalized demands. Most of the hardware devices are integrated smoothly with the OrderX system.

What is Backoffice web portal and how does it work

The Backoffice web portal is a cloud-based platform that stores and allows remote monitoring of all your POS System data records. In short, the backoffice web portal is an all-in-one restaurant management panel. Through the Backoffice portal, you can access sales, inventory, customer summaries, and detailed reports that provide a comprehensive view of your business, and all the store settings can be done in the backoffice.

What is OrderX Custom App

OrderX support to create a customized web App for your restaurants. Build your online brand presence and increase sales, customer experience, and loyalty. With Customer App, the online marketing power of your restaurant’s business will be released fully.

How many employee accounts I can create for my restaurant

There is no limit to employee account quantity for one restaurant location. You can create multiple employee account roles according to your real situation and assign roles to no limited accounts as many as you need.

Can I view customer orders from the kitchen itself?

OrderX kitchen display screen system integrated with OrderX POS enables you to conveniently view and manage all customer orders directly through the KDS app. With the KDS, you have a centralized platform to monitor and process orders efficiently. The intuitive display allows you to access and complete orders seamlessly, eliminating the need for manual tracking or paper-based systems. By utilizing the KDS, you can streamline your kitchen operations, enhance order accuracy, and ensure timely preparation and delivery of meals.

Technique Support

Talk to the OrderX support team

Get instant technique support from our expert. Tell us your restaurant name, the device you are using and what you need help with, and the OrderX support team will get back to you.

Partner Community

Support or inspiration you may need

Partner College

  • How to tailor solutions for different typical types of restaurants based on OrderX
  • Ideas about resolving pain points your restaurant clients may have
  • Sales suggestions that may help speed up your business
  • Submit new feature demands to OrderX

Blog Center

  • Aware of the latest system version updates
  • Tips for running a restaurant
  • Articles may bring you inspiration

Help Center

  • Manual guides you from starter to professional
  • Talk to our technique support expert for help
  • Video tutorials for every module
  • Frequently asked questions